Mermaid Diving Full-Day Trip

Cancellation Policy

Cancellation Policy In the event of force majeure such as unfavorable weather or sea conditions, if the company changes or cancels the activity, a refund or rescheduling will be provided. If a customer fails to assemble at the designated time and place, it will be considered a voluntary withdrawal from the activity, and no refund or compensation will be provided. If a customer fails to disclose any health-related issues at the time of booking, resulting in their inability to participate in the activity, no refund or compensation will be provided. If the diving activity is interrupted due to the customer's own reasons, it will be considered a voluntary withdrawal from the activity, and no refund or compensation will be provided. For customers who have already received their PADI eLearning course before canceling their trip, a refund amount will be calculated after deducting the course fee of ¥25,000. In case of any disputes or factors that may endanger life, the company reserves the right to make the final decision on granting permission for the diving activity, including the right to modify, suspend, change, or terminate the diving activity content at any time, and the announcement on the company's website shall prevail. Any other matters not covered herein shall be governed by the company's relevant regulations or interpretations. Cancellations made 7 days or more before the trip (excluding the day of the trip): No handling fee, full refund. Cancellations made 3 days before the trip: 50% of the total activity fee will be charged. Cancellations made on the day of the trip or no-shows: 100% of the total activity fee will be charged.