Booking Information
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To ensure a smooth and worry-free dive experience, we recommend confirming availability and completing your dive reservation before booking your hotel or flights.
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Reservation & Payment Policy:
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KUMOODIVE operates on a full prepayment online booking system. Payment by credit card is required to secure your spot.
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Reservations open 6 months before the activity date.
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Latest booking deadline: 15:00, 3 days before the activity date. Both reservation and full payment must be completed by this time.
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A reservation is not confirmed until full payment is received.
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On-the-Day Payments:
The following items can be paid at the activity using Japanese yen cash or credit card: -
Additional equipment rental
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Extra dives added on the day
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Confirmation Process:
Once we receive your reservation and confirm availability, you will receive a Booking Confirmation Email within 24 hours. -
Important: All reservations are considered confirmed only after receiving the Booking Confirmation Email.
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Until you receive the confirmation email, your reservation is not guaranteed.
Cancellation & Refund Policy
Standard Cancellations:
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7 days or more before the trip date (excluding the day of the trip): No handling fee.
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3 to 6 days before the trip date: 50% of the total activity fee will be charged.
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On the day of the trip or no-show: 100% of the total activity fee will be charged.
Force Majeure / Company-Initiated Changes:
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If the trip is changed or canceled by KUMOODIVE due to weather, sea conditions, or other force majeure factors, customers may receive a full refund or reschedule the activity.
Customer Responsibilities:
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Arriving late or failing to gather at the designated time and location will be considered automatic forfeiture, and no refund or compensation will be provided.
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Failure to disclose health-related issues that prevent participation will result in no refund or compensation.
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If a customer interrupts or abandons the activity for personal reasons, it will be considered automatic forfeiture, and no refund or compensation will be provided.
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For customers who have received the PADI eLearning course prior to cancellation, the course fee of ¥25,000 will be deducted from the refundable amount.
Company Rights:
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In cases of dispute or potential threat to life safety, KUMOODIVE reserves the right to make the final decision regarding participation.
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This includes the right to modify, suspend, change, or terminate activities at any time. Information announced on the official company website shall prevail.
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For any matters not covered herein, the company’s regulations and interpretations will apply.
